FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, we answer the most frequently asked questions about our products, shipping, returns, and more. 

orders and payments

Browse our collections, add your favorite items to the cart, and proceed to checkout. We accept all your favorite payment methods!

Since we process orders quickly, changes can only be made if you contact us within 12 hours.

Shipping and delivery

We currently ship to the United Kingdom.

Orders are processed within 24–48 hours (Monday to Saturday). After processing, delivery typically takes 2–8 business days. For more details, please visit our shipping page.

Yes, we offer free shipping on orders over £49.95. For orders below £49.95, a flat shipping fee of £4.95 applies.

Refund and Returns

Our refund policy allows returns within 14 days of receiving your order. Items must be in their original, unused condition with all tags and packaging intact. For more details, please refer to our full return policy.

Email us at contact@domoir.com with your order number and the reason for the return. We're happy to assist you!

Contact and Support

If you have any questions or need support, you can reach us through the following channels:

We are available during the following hours:

  • Monday to Friday: 08:00 - 17:00 CEST
  • Saturday and Sunday: 10:00 - 16:00 CEST

We strive to respond to your questions as quickly as possible!

If you have any questions or need support

Contact

  • Website Name: Domoir
  • Company Name: R.F.J E-com
  • Address: Zandstraat 2, Overloon, North-Brabant, 5825HC, Netherlands
  • Company Number: (86783785) R.F.J E-com
  • TAX Number: NL004312579B54

- Phone: +31 653354287

- Email: contact@domoir.com

(Calls to our number are charged at standard rates as per your provider's plan)

We are available during the following hours:

  • Monday to Friday: 08:00 - 17:00 GMT
  • Saturday and Sunday: Closed